Frequently Asked Questions

Real answers to the questions
people actually ask us.

Moving comes with a lot of unknowns. We have put together honest, straightforward answers to the questions we hear most often. If yours is not here, just give us a call and we will talk it through with you.

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Still have a question after reading through? Our team is happy to help. Call us directly and we will get you a straight answer.

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Years Experience

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Less Than Competitors

Pricing & Estimates

How do you calculate the cost of a move?

Our pricing is based on a combination of factors: the size of your move, the distance between locations, the number of movers needed, and any specific building requirements like walk up stairs or elevator access. We assess all of these when we give you a quote so the number we give you reflects what the job actually involves. No guessing on your end.

Do you charge hidden fees?

No. The price we quote you is the price you pay. We do not add fuel surcharges at the end, we do not charge extra for stairs without telling you, and we do not bill you for time we did not spend. Transparency is something we take seriously because we know how stressful moving already is without a bill that does not match what you were told.

How much cheaper are you compared to other NYC movers?

We consistently come in around 40 percent below what many larger moving companies charge in New York City. We are able to do this because we run a lean, experienced operation without the overhead that drives up competitors' rates. You get fully licensed, insured, professional movers at a price that is actually fair.

How do I get a free estimate?

You can call us directly at (347) 785-5769 or fill out the estimate form on our website. We will ask you a few straightforward questions about your move and get back to you with a clear, honest quote. There is no obligation and no pressure.

Do you require a deposit to book?

We do require a deposit to secure your moving date. The deposit amount and terms will be shared with you when you confirm your booking. We will walk you through everything clearly before you commit to anything.

Scheduling & Availability

How far in advance should I book my move?

For most residential moves, we recommend booking at least two to three weeks in advance. If you are moving at the end of the month, on a weekend, or during peak summer months, booking earlier is always better as those slots fill up quickly. For smaller jobs like single item moves or labor only, we can often accommodate with shorter notice.

Do you move on weekends?

Yes. We offer moves seven days a week including Saturdays and Sundays. For customers who cannot move during the week due to work schedules, weekend availability is something we have always prioritized. Just let us know when you need us and we will do our best to accommodate.

Do you offer evening or after hours moves?

Yes. We offer flexible scheduling including evenings for customers who need to move outside of standard business hours. This is especially useful for commercial moves where businesses want to relocate without disrupting their operations during the day.

What happens if I need to reschedule my move?

Life happens and we understand that plans change. If you need to reschedule, contact us as early as possible and we will work with you to find a new date. Our rescheduling policy will be shared with you at the time of booking so there are no surprises.

The Moving Day

What should I do to prepare before the movers arrive?

The more prepared you are, the faster and smoother your move will go. If possible, have items in boxes and rooms organized before we arrive. If you have fragile items you want to point out, have those ready. Make sure there is clear access to your building entrance and elevator if applicable. We will handle all the heavy work but a little preparation on your end saves everyone time.

Do I need to be home during the move?

We strongly recommend being present at both the pickup and drop off locations, at least for the beginning and end of the move. This allows you to direct the crew on placement preferences and do a final walkthrough to make sure everything arrived correctly. If your circumstances require otherwise, we can discuss alternatives when you book.

How do you protect my furniture and floors during the move?

We wrap all furniture in moving blankets before it is moved. We use stretch wrap for additional protection on upholstered pieces and items that could snag. Floor runners and door frame protectors are used to protect your building throughout the process. This is standard practice for every move, not an add on.

What happens if my building has strict move in or move out time windows?

This is one of the most common challenges in NYC moving and we handle it regularly. When you book, let us know your assigned time window and we coordinate our schedule around it. We also handle elevator reservations and loading dock communication with building management when needed. We show up ready to work the moment the window opens.

Can you move items up and down walk up stairs?

Absolutely. Walk ups are extremely common in New York City and our crew is trained and experienced with them. We bring the right equipment and the right number of people for the job. There may be a stair fee depending on the number of floors, which we will always discuss with you before your move day.

Packing and Protection

Do you offer packing services?

Yes. We offer full packing, partial packing, and fragile item specific packing. You can choose to have us pack everything before the move, or just the items you are not comfortable packing yourself such as artwork, glassware, or electronics. We bring all materials and supplies. You do not need to source anything.

What materials do you use to pack and wrap items?

We use high quality double walled boxes, packing paper, bubble wrap, stretch wrap, moving blankets, and foam padding depending on what each item requires. We do not use cheap materials because the cost of a damaged item always outweighs the cost of packing it properly.

Do you disassemble and reassemble furniture?

Yes. Disassembly and reassembly is included as part of our service for items that need it to fit through doorways or stairwells. Beds, large wardrobes, modular shelving, office workstations, and similar pieces are all handled by our crew. We bring the tools and we put everything back together at the destination.

What do you do with empty boxes and packing materials after unpacking?

If you have added unpacking to your service, we collect and remove all empty boxes and packing debris once we are finished. We do not leave you with a mountain of cardboard to deal with. Your space is left clean and ready to settle into.

Insurance and Liability

Are you licensed and insured?

Yes, fully. Adonis NYC Movers is licensed, bonded, and insured. This protects you, your belongings, and your building throughout the entire move. We operate professionally and transparently and our documentation is available if you need to see it. Always verify licensing before hiring any moving company in New York.

What happens if something is damaged during my move?

We take every precaution to prevent damage and our track record speaks for itself. In the rare event that something is damaged, we handle it professionally and work toward a fair resolution. Because we are fully insured, you are not left dealing with it alone. We will walk you through the process clearly if it ever becomes relevant.

Why does insurance matter when choosing a mover?

There are unlicensed movers operating in NYC who may seem like a cheaper option until something goes wrong. Without proper insurance, you have no real recourse if your belongings are damaged or if there is an incident in your building. Hiring an insured company like ours means you are protected from the moment we walk through your door.

Services and Coverage

What areas of NYC do you serve?

We serve all five boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We also handle long distance moves from NYC to other states and nationwide. If you are not sure whether your location falls within our service area, just call and ask.

Do you move businesses and offices as well as homes?

Yes. We handle commercial moves for offices, retail stores, medical practices, warehouses, and corporate spaces of all sizes. Commercial moves are planned differently from residential ones and we approach them with that in mind, including coordinating building access, managing elevator schedules, and working within your operational constraints.

Can you move just one item, not an entire home?

Absolutely. Single item moves are one of our most requested services. Whether it is a sofa purchased on a marketplace, a mattress, a desk, a piano, or any other large or heavy item, we will come pick it up and deliver it to where it needs to go. We do not require you to have a full move to work with us.

Do you offer junk removal?

Yes. We provide junk removal across all NYC boroughs for homes, apartments, offices, and storage units. Whether you need to clear out a single piece of furniture or an entire space, we handle the hauling and responsible disposal so you do not have to.

Do you offer free or reduced cost moving for domestic violence survivors?

Yes. This is something we are proud to offer and have been doing for years. We provide free and low cost moving services to survivors of domestic violence who need help getting out of an unsafe situation. A police report is required to qualify. Please call us at (347) 785-5769 to learn more about this program.

Did not find the answer you were looking for?

Every move is different and sometimes the answer to your specific question is not on a FAQ page. Call us directly and we will take the time to answer whatever you need to know before you book.

Ready to book your move?

Get a free, no obligation estimate and let us take it from there.